Confidentiality in Medical Office Administrator Training

medical office administrator training
Patients want to feel secure when visiting a healthcare professional—whether they are discussing personal matters, or simply trusting that their medical information is in safe hands. In order for healthcare professionals to provide such security to patients, confidentiality is essential.

If you’re considering a Medical Office Administrator (MOA) career, you’ll likely find yourself working at the front desk of a medical office. In this position, you’ll be the first point of contact for patients. Practicing confidentiality is a great way to ensure that patients feel safe and welcome, and there are few steps you can take to establish this type of trusting environment. Read on to learn how you can maintain confidentiality in the medical office.

MOA Teaches Students to Keep Patient Information Private

Patient medical records are among the most private documents, and so it’s important to keep that in mind when handling these files. If you’re updating documents that need to be filed away afterwards, make sure that the folder you place them in is stored immediately and not left open on your desk. Medical offices are typically very busy, and patients tend to feel uncomfortable when their records are left out in the open.

Once you’ve graduated from the MOA program, you’ll most likely use a computer to update patient records and book appointments. It’s important to ensure that your computer screen isn’t in plain view. Sometimes, there will be more than one patient waiting to speak to you at the front desk; therefore, you must be sure that your screen is not exposing sensitive information. You can do this by adjusting your monitor so only you can see what’s on the screen.

MOA Grads Ensure Medical Discussion Are Kept Private

Most medical discussions between a patient and physician will be held in private. However, some information might be communicated to the MOA so that they could update patients’ records. Once you become an MOA, you’ll learn that there are a few ways to ensure that no one overhears any private information.

For instance, any discussions with the physician can be held in a private office, or perhaps far enough from the waiting room that no one will overhear. You might also suggest to your future employer that the waiting area be out of earshot from the front desk.

How MOA Grads Practice Confidentiality When Contacting Patients

Once you’ve completed your medical office administrator training, you may be tasked with calling patients to remind them of their upcoming appointments, or to follow up with them about their lab results. If a patient’s spouse, family member, or roommate answers your call, it’s important that you do not discuss the nature of an upcoming appointment. Keep things brief, and either leave a callback number, or ask for a more appropriate time to reach them. If a patient’s mobile number is in their file, you could also try calling that number to avoid any delay, and keep things confidential.

Confidentiality also applies when patients aren't right in front of you

Confidentiality also applies when patients aren’t right in front of you

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